Frequently asked questions

How do I track my order?

What are your shipping costs?

What is your return policy?

▪︎You may return most new items within 30 days of delivery for a full refund.

▪︎For Second Hand Gems, all prices are final.

Can I use a coupon code?

What payment methods do you accept?

Am I responsible for return shipping costs?

How long does it take to process a refund?

Can I exchange an item for a different size or color?